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Maintenance & Support
Murata Machinery USA, Inc. offers our customers the most experienced service group in the industry. Currently, our technical service engineers are located throughout the United States, with seven of these technicians having more than fifteen years of Muratec service expertise. We are consistently striving to provide our service personnel with the latest in training from our parent company in Japan and from our strategic partner, Fanuc America.
Murata offers experienced telephone support on any Muratec product, from 8:00 am to 5:00 pm Eastern Standard Time, with after hours technical support from 5:00 pm to 9:00 pm Monday through Friday, and 8:00 am to 12:00 noon on Saturday.
Parts and Service can be contacted by dialing 704/875-9280.
Press 5 for the Parts department.
Press 8, then 2 for the Service department.
Or dial any of the extension numbers listed below.
| Service Department |
Parts Department |
Matt Herd - ext. 220
Dan Mathers - ext. 215 |
Greg Graves - ext. 206
Stephanie Harris - ext. 208
Bryant Richardson - ext. 266
Bruce Valentine - ext. 223 |
Technical Service Mgr.
Gary Smith - ext. 219 |
Mgr. - Operations
Crystal Clark - ext. 465 |
Service Fax: 704/972-4478 |
Parts Fax: 704/394-6405 |
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Machine Tools Division has been on the leading edge of technology towards becoming a global leader in automated twin spindle turning machines, cells and systems. 
