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Maintenance & Support

Murata Machinery USA, Inc. offers our customers the most experienced service group in the industry. Currently, our technical service engineers are located throughout the United States, with seven of these technicians having more than fifteen years of Muratec service expertise. We are consistently striving to provide our service personnel with the latest in training from our parent company in Japan and from our strategic partner, Fanuc America.

Murata offers experienced telephone support on any Muratec product, from 8:00 am to 5:00 pm Eastern Standard Time, with after hours technical support from 5:00 pm to 9:00 pm Monday through Friday, and 8:00 am to 12:00 noon on Saturday.

Parts and Service can be contacted by dialing 704/875-9280.

Press 5 for the Parts department.

Press 8, then 2 for the Service department.

Or dial any of the extension numbers listed below.

Service Department Parts Department

Matt Herd - ext. 220

Dan Mathers - ext. 215

Greg Graves - ext. 206

Stephanie Harris - ext. 208

Bryant Richardson - ext. 266

Bruce Valentine - ext. 223

Technical Service Mgr.

Gary Smith - ext. 219

Mgr. - Operations

Crystal Clark - ext. 465

Service Fax: 704/972-4478

Parts Fax: 704/394-6405