Material Handling Support
At Murata Machinery, we take pride in delivering exceptional service and support to our customers. US-based technical support is provided for a variety of services for our material handling software and equipment systems. To decrease downtime, we troubleshoot and offer issue resolution securely through VPN or GriDRIVE.
- 24/7 on-call support
- Preventive maintenance programs
- On-site support
- Customized training
- Upgrades/modifications to extend system life and increase performance
- One number for technical support
Software support monitoring and upgrades are provided by the software engineers that designed and developed your system. Service technicians use RemoSMan to assess and fix equipment problems – connecting them to our engineers and designers to provide the ultimate resolution.
As technology advances, we incorporate changes to increase system capacity, expand system functionality, update controls and mechanical equipment to improve utilization. Our local software division is available 24 hours a day to assist in any development issue or custom design application.
Solving problems is our business, and our expert engineers consistently design systems oriented to provide ROI and increase productivity. We employ the latest CAD operation to accurately compile information for meeting design goals. Our software engineers bring more than 120 years of experience to continually develop the most highly rated material handling programs in the industry.
After a project solution is developed, our project management staff ensures system integration is completed with attention to safety, quality and time. Whether for a factory or a clean room facility, Murata Machinery has the expertise to meet your material handling needs.
The Muratec brand is renowned for dependable performance and longevity. Reliability by design is built into every machine we offer.
When ordered, parts are promptly shipped to your location from the global inventory. Centrally managed by the head office, our inventory system seamlessly tracks stock from our worldwide locations providing our customers with the fastest delivery possible. Murata Machinery, USA maintains an extensive parts inventory and provides parts-order phone support from 8:00 a.m. to 5:00 p.m. EST, Monday through Friday.